Trade Counter Operative

Job Introduction

Are you a customer-focused and motivated individual with experience in the construction or building materials industry? Beesley and Fildes Ltd is seeking a dynamic Trade Counter Operative to join our dedicated team at our Widnes branch.

As a Trade Counter Operative, you will be the first point of contact for our trade and retail customers, providing expert advice and outstanding service. You’ll play a crucial role in ensuring our customers find the products they need, while also handling sales transactions, managing stock, and contributing to the smooth operation of our branch. If you have a passion for customer service and thrive in a fast-paced environment, this could be the perfect opportunity for you!

  • Salary £11.44
  • Contract Type Full Time
  • Closing Date September 2024
  • Category Beesley & Fildes – Counter
  • Location Widnes
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Role Responsibilities.

  • Greet customers in a friendly and professional manner, providing excellent service at all times.
  • Assist customers with their inquiries, offering expert advice on building materials, tools, and products.
  • Process sales orders efficiently and accurately, ensuring customer needs are met promptly.
  • Handle cash, card, and account transactions at the trade counter, ensuring accuracy and adherence to company procedures.
  • Prepare quotes and provide product information to customers, helping them make informed purchasing decisions.
  • Monitor stock levels and report any shortages or discrepancies to the relevant department.
  • Assist with stock checks and inventory management, helping to maintain accurate records.
  • Develop and maintain a strong understanding of the building materials and products offered by the branch.
  • Adhere to all health and safety regulations within the branch, ensuring a safe environment for customers and staff.

The Ideal Candidate.

  • A genuine passion for providing excellent customer service, with a friendly and approachable demeanor. You enjoy helping customers find the right products and solutions for their needs.
  • A good understanding of building materials, tools, and supplies commonly used in the construction industry. Previous experience in a builders’ merchant or a related field is highly desirable.
  • Proven ability to upsell and cross-sell products, with a track record of achieving sales targets. You have a knack for identifying customer needs and offering relevant products.
  • Strong verbal communication skills, with the ability to explain product features and benefits clearly and confidently to customers.
  • Ability to manage multiple tasks efficiently, from handling customer inquiries to restocking the trade counter and maintaining a tidy workspace.
  • Comfortable using point-of-sale systems, inventory management software, and other digital tools essential for order processing and stock control.
  • A can-do attitude with a willingness to learn and take on new challenges. You are enthusiastic about contributing to the success of the branch.

What to expect from our application process.

We know recruitment can be daunting, stepping into the unknown, and we want to make this as smooth as possible for you.  Our process is simple:

Step 1: Application
Send in your application via our Beesley & Fildes Careers website.
Step 2: Review
A member of our recruitment team will then review your application along with the recruiting manager and let you know if you have progressed to the next stage of the process.
Step 3: Interview
If your applications is of interest, you will be invited to interview, where you will receive a tour of the branch and meet key people crucial to the success of your role.
Step 4: Feedback
Your recruiter will be in contact with feedback and, if successful, the details of your job offer! A contract and welcome pack will be sent to you digitally to complete. Once that’s complete you will be given access to our HIVE portal where your induction and relevant training is held for you to complete within one month of commencement

We give back, that’s our commitment to you.

We provide all sorts of support and benefits to our people, from well being to financial.

Wagestream

Wagestream gives you access to your earnings before pay day, allowing you to take control of how you manage your money.

Holidays

Our standard holidays are 22 days plus bank holidays.  We are closed over the Christmas period and do not open on bank holidays

Cycle to work

Our cycle to work scheme offers tax savings as well as a great way to keep fit!

Training

We have a portal providing a suite of on line development courses for you to embrace should you wish to.  Some are mandatory, some are there to allow you to enhance your learning and drive your career

Employee Purchase Discount

Everyone is entitled to staff discount from day one!

Employee Assistance Programme

Partnering with First Care, we offer an employee assistance programme that provide advice, guidance and counselling to support our people in whatever they may be going through, from legal to bereavement to debt advice, its free and confidential

What our employees say about Beesley & Fildes.

Meet Craig and Chris, two of our valuable members of staff

Craig Halpin

Beesley and Fildes have been very supportive with my career development. They’ve recognised that I have ambitions to step up into senior management in the next few years and have taken steps to ensure that I’m provided with the right training to achieve my goals. They have enrolled me on a level 5 leadership and management course, which fills me with great confidence, that they will support me in this process

Chris Taylor

I’ve been at B&F for over 6 years, I started in 2017 and have progressed through many different positions during my time here. The main thing I love about working here is the people. You get to know everyone, it is a very friendly and supportive environment.