Your Guide to Growing a Career in the Builders’ Merchant Sector

At Beesley & Fildes, we don’t just hire for experience – we hire for potential. Whether you’re fresh out of education, switching industries, or looking to step up in your current role, we believe the right skills can be learned, nurtured, and grown over time.

Here’s a breakdown of the key skills we look for across our branches and departments – and how you can start building them today.

 

1. Customer Service That Builds Trust

Why it matters: Our customers rely on us for advice, speed, and reliability. Whether you’re on the trade counter or handling enquiries, trust is everything.

How to build it:

• Practice active listening and clear communication
• Learn basic product knowledge – even outside of work
• Volunteer or take part-time roles that involve customer interaction
• Ask for feedback and reflect on how you handle different situations

2. Product & Sector Knowledge

Why it matters: Understanding what we sell – and how it’s used – helps you support customers and spot opportunities.

How to build it:

• Explore online resources like BM Careers or manufacturer websites
• Shadow experienced colleagues or ask questions during site visits
• Attend trade shows or supplier demos when possible
• Start with one product category and build from there

3. Problem-Solving & Initiative

Why it matters: Our sector moves fast. Being able to think on your feet and offer solutions keeps projects running smoothly.

How to build it:

• Reflect on past challenges and how you overcame them
• Practice scenario-based thinking (e.g. “What would I do if…?”)
• Take on small responsibilities that stretch your comfort zone
• Learn from colleagues who handle pressure well

4. Organisation & Attention to Detail

Why it matters: From stock control to quoting, accuracy matters. It saves time, money, and builds credibility.

How to build it:

• Use checklists and planning tools in daily life
• Practice double-checking work before submitting
• Learn basic Excel or inventory systems
• Ask for tips from colleagues who manage complex tasks well

6. Willingness to Learn

Why it matters: We offer training, development, and progression – but it starts with your mindset.

How to build it:

• Stay curious and ask questions
• Take advantage of e-learning or internal training
• Set personal goals and track your progress
• Be open to feedback and new ways of working

 

 

What Our Managers Say

 

“We’re not just looking for people who know the job, we’re looking for people who want to grow with us.” – Branch Manager, Beesley & Fildes

“Some of our best team members started with no industry experience. What they had was the right attitude.” – HR Team, Beesley & Fildes